Helpdesk Analyst | IT

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Burness Paull is looking for a Helpdesk Analyst to join the IT team in either Aberdeen, Edinburgh or Glasgow.
Key responsibilities are:
  • Working effectively with IT Helpdesk colleagues to deliver a quality customer focused service;
  • Ensuring all work follows agreed processes and procedures and is completed within service level targets;
  • Providing remote and in-office support as required;
  • Assist in processing client extranet requests and building of sites; and
  • Logging incidents and requests via telephone, email and direct contact.
Person specification:
  • Support / helpdesk environment (at least one year);
  • Providing desktop support for Windows 10 and Microsoft Office 2016 and Office 365;
  • Dataroom Management, preferably HighQ; and
  • Experience of providing support to end-users (experience in the legal industry would be desirable).
This is a great opportunity for a Helpdesk Analyst to join a truly individual top tier firm, apply now.
Burness Paull’s aim is to be the leading independent law firm in Scotland. Click here to find out more about who we are and what makes us different.
Respect and Inclusion -
At Burness Paull, respect and inclusion are fundamental to the way we operate.  We are proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a workplace where all our colleagues can reach their full potential.  If you want to know more click here. We are able to make reasonable adjustments to our application and selection process to make sure you are able to do your best. It can be difficult to talk about a disability or long term health condition but our Recruitment team are here to support you – please get in touch to discuss what we can do for you.
Our colleagues work flexibly in lots of different ways, please talk to us about the flexibility you’re looking for in your next role.

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13 July 2021
Helpdesk Analyst
Aberdeen, Edinburgh, Glasgow (Including Remote Working)